Returns

We will accept items for exchange or return for full credit within 15 days from the date of receipt.

We do not refund shipping charges, unless we have sent you an incorrect item. Upon receipt of returned items, Sophyy reserves the right to deny refund if the merchandise does not meet our return policy requirements.

Custom orders and Final Sale items can not be exchanged or returned at any time.

A credit will be issued for the purchase price of the returned or exchanged item provided the item is in its original condition, unused and in its original packaging, not open. The packing slip or a copy of the transaction must be included with your return.

Please ship your Return or Exchange via a traceable shipping method such as UPS, FEDEX or shipping service with tracking & signature at arrival. Please be sure to keep the Return Tracking Number until you receive your refund.

Return shipping charges and insurance are the responsibility of the customer.

Customer is responsible for any shipping charges on any bounced or undeliverable packages.

We will apply your refund to the original form of payment within 2-3 business days of receipt. Sophyy will notify you via email to the address you have listed on your order when the refund has been applied.
Please note that your bank may require additional days to process and post this transaction to your account.